Please allow 3-4 business days for handling time. Once you receive a shipping confirmation email, your order will be picked up by our courier in our warehouse.
What are your payment methods?
We accept cash on delivery, credit & debit cards, GCash, GrabPay, and Atome.
How will I know if my order went through?
You will receive an order confirmation email shortly after you complete the checkout process. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If it's been 48 hours and still no email confirmation in sight, chat us and we'll figure it all out for you.
How can I cancel my order?
You may still cancel an order if it hasn’t been shipped yet. For order cancellations, send the details below to email@example.com
- Order number:
- Customer name:
- Contact number:
- Reason for cancellation:
Email subject: Order # In-Store Drop-Off (Ex: #ALDO1234 Cancel Order)
How can I modify my order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must email us to cancel your order and you must place a new order.
The item I want is out of stock. What do I do now?
So sorry you missed it! We aspire to provide shoes and accessories that match everyone's personal style. Be sure to search our site for a similar style or chat with us and one of our associates will gladly help you find something you'll love.
How do I use my Promotional Code?
Promo codes can be applied at checkout. Simply click on the Promo Code box and enter your code. Doesn't seem to be working? Our agents will gladly assist you. Contact our Customer Contact Center via chat or email firstname.lastname@example.org
I accidentally placed my order with the incorrect shipping address. What should I do?
We can still change the address if your order hasn’t been shipped out yet. Email us at email@example.com and we’ll check for you. Otherwise, the order will be subject to Return to Seller and you’ll need to create a new order.