Live chat:
Need help? Live chat is the fastest way to get in touch with us. Don’t be shy!
Email:
Need help with something more specific? Email us: callitspring.support@benchmail.ph
Mail:
To communicate via mail, here's our address:
Bench Tower
30th cor. Rizal Drive, Crescent Park West 5
Bonifacio Global City, 1634 Taguig City, Philippines
Why is my credit card information not being accepted?
It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.
Why are my funds frozen?
Once your order is placed, the total amount is reserved in your account. This is to ensure that the funds will still be available once we are ready to charge your account upon shipping (when your first item ships).
Why am I being asked security questions when paying for my order?
Certain credit cards and methods of payment have programs intended to help make online shopping safer. If you need more information on those programs, visit your method of payment's website.
When will I be charged for my order?
You will be charged for your order once the first item ships.
Do you charge sales tax on all items?
Sales tax rates will vary from one location to another. The items on your order will be taxed based on the product category and the current sales tax rate for your shipping address.
Can I pay using a Gift Card?
Call It Spring Gift Cards can be used towards in-store purchases only.